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    Remote support


    Remote Support

    Contact us for IT Support


    Get in touch with us

    Lodge an IT Support ticket


    Lodge a support ticket

  • What can we help you with?

    Here is a bunch of stuff.





    Data Recorvery

    Data Recovery

    The Cloud

    That "Cloud" thing

    We fix IT

    We fix stuff

    Email Services


    IT Security


    IT Systems Maintenance


    Computer Networks


  • Meet our friendly team


    Managing Director

    Nathan has been running this show since 2005. That feels like a long time ago now. Kids didn't even exist then, or alpacas.


    Nathan is here to ensure that Portable Systems is providing you with the best service possible.


    MEDIUM: He agrees with chilies but they don't agree with him.


    Technical Account Manager

    Felix has been working in IT since 1982 when discs were truly floppy and 8" in size.

    He brings a wealth of experience to the team as a senior technician.


    MEDIUM: He likes his chili medium, he likes to taste his food.


    Security and Network Operations Manager

    A computer science graduate who loves to figure out how things work.


    Hugh is at work behind the scenes monitoring and maintaining your IT systems.


    LOW: He doesn't like hot food, wishes that chilies were sweets.


    Projects Manager

    Janaka is an experienced systems engineer with close to 10 years involvement in the IT industry implementing new systems and fixing existing ones. Whenever he's not working on computers, you will find him learning new technologies and astrophysics.


    HOT: Dragon's breath! His motto: The hotter - the better.


    Network Operations Technician

    Working in IT technical support for few years. Enthusiastic in learning new things to enhance his knowledge. He is working on after hours tasks including SNOC and Projects.


    MEDIUM: He likes chili that adds good taste to the food.


    Support Manager

    Kris has been working in Technical Support since 2007. He likes shooting hoops and navigating a chess board.


    HOT: He loves his chili as hot as Lava.


    Support Technician

    New to working in IT, is enjoying setting up everyone's computers and learning as I go.


    MEDIUM: I enjoy cooking with chili but can't handle anything too spicy.


    Support Technician

    Gene is an experienced IT Support Engineer being in the IT industry for a long time providing a 5-star customer service and remarkable tech skills.

    When he's not in front of his PC, he likes riding his motorbike and going places.


    HOT: Auto-Pass if it's not Hot and spicy.


    Support Technician

    Started working in the IT industry in 2015 loves to work with complex issues and driven to resolve any problem at any given time.

    Like to play online games and watching series and movies.


    HOT: Sweet and Spicy is the way to go.


    Support Technician

    Chi has been long involved in the field of software development and now expanding horizons in the world of IT.

    Always looking to experience new things - whether it's technology, food, culture or places.


    MEDIUM: Chilis? Sure. Ready the milk!


    Sales and Admin Support

    Suzette has extensive experience in Sales, Management, and Online Assistance. Driven and motivated to help organizations thrive. Lives on an island with an active volcano and channels this energy into helping you.


    MEDIUM: Loves Chili. Goes gaga over Korean Food.



    All-rounder in Accounting & Finance. With couple of years of experience in bookkeeping, accounts receivable management, as well as in Sales.

    Plays videogame as stress reliver then rage quit after getting killed by the same boss for the nth time.


    HOT: Grew up in a region that put chili on everything - even on ice cream.

    Portable Systems - IT Support
  • Get in touch with us

    Where: Armidale Business Centre, Cinders Lane, Armidale NSW 2350When: Mon-Fri 8:00 - 6:00How: ☎️ +61 2 6788 2200

    Get intouch
Terms & Conditions

1. Portable Systems obligations

    PS agrees to provide the Services specified in the Schedule ("the Services").
The agreement will continue for the period specified in the Schedule ("the Initial Term"). At the conclusion of the Initial Term, the agreement will continue on a monthly basis until such time as it is terminated by either party.

    PS warrants that it is appropriately qualified, competent, and experienced to provide the Services.

    Depending upon the nature, extent, and duration of the Services required by the Client, PS may provide the services using their own employees or through independent contractors.

    PS will provide a monthly Tax Invoice detailing the services provided to the Client under this agreement.

    PS is in the business of providing Information Technology Services, in this agreement Information Technology Services means:

        computer & communication systems installation, maintenance, and repair.

        computer & communications consultancy services

        computer programming

        system analysis services

        the design, development, and maintenance of online internet architecture and the facilitation of online content management

        activities which are incidental, ancillary or complementary to the activities set out in this definition
 The Scope of Information Technology Services you will receive under this contract are set out in the schedules to this contract.

2. The Client’s obligations

    The Client agrees to pay the fees specified in the Schedule within 14 days of receipt of PS's monthly Tax Invoice.

    The Client will make available to PS all relevant instructions, information, documentation, or data or any other material as required for the performance of the Services.
 The Client will ensure that PS has a proper and safe environment to work in and will provide PS with access to all files, staff, locations, and equipment necessary to provide the Services.
  The Client will be responsible for all third party expenses needed to ensure that PS is able to provide its Services. This includes the costs of repair and maintenance of hardware and the costs of updating software.

    Where it is not a part of the Services being provided to the Client by PS, it is the Client's responsibility to ensure that they have implemented, maintain and manage a data backup and recovery program/plan/protocol that is adequate for the Client'��s circumstances and takes into account the nature of the data and the applications for which the data is used.

    The person named in the Schedule, or any other person that the Client nominates in writing, will act as the Client's representative in connection with this agreement.

3. Confidentiality

    In the course of providing its Services, PS may have access to information about the Client that is confidential.

    PS agrees that it will safeguard and not disclose any confidential information obtained in the course of carrying out the Services to any person except to the extent that the information is required to be provided as part of the Services, or is already within public knowledge.

    PS agrees that at the completion or termination of this agreement it will not retain confidential information obtained while carrying out the Services (or copies of that information) in any form.

    PS agrees that these confidentiality obligations will continue after the completion or termination of this agreement.

4. Independent contractor

    The parties agree that PS is providing its services as an independent contractor and is not an employee or partner of the Client.

    PS will provide the Client with Tax Invoices for the services provided in accordance with the agreed fee.

    PS will ensure that it has all the necessary insurance.

5. Conflict of interest

    PS warrants that it has no conflict of interest in the performance of the Services at the date of this agreement.

    Immediately upon becoming aware of the existence, or possibility of a conflict of interest, PS will advise the Client in writing.

6. Dispute resolution

As both parties desire the agreement to work smoothly to their mutual advantage, the following procedure for settling any disputes and grievances that may arise is agreed upon:

    initially, an informal discussion will proceed between the PS and the Client's representatives;

    if the matter is unresolved, each party must nominate another representative who is not directly involved in the dispute. Those representatives must then attempt to settle the dispute by negotiation;

    should these nominated representatives be unable to resolve the dispute within 14 days (or such other period as they may agree upon) the dispute must be referred to a person mutually agreed upon for mediation.

7. Copyright and intellectual property

    In providing the Services, PS may create software or other original work ("the Work").

    Ownership of copyright and any other intellectual property in, or in relation to, the Work created by PS under this agreement shall belong to PS upon its creation.

8. Liability of Portable Systems

    The liability of PS to the Client in respect of any loss or damage (including consequential loss or damage) suffered or arising from:

        the goods or services supplied under this Agreement; or

        any failure or omission of PS to comply with its obligations under this Agreement is limited to the total amount payable by the Client under this agreement.

    Provisions of the Competition and Consumer Act 2010 (as amended) and other statutes from time to time in force in Australia may imply warranties or conditions or impose obligations upon PS which, cannot be excluded or modified. This Agreement must be read and interpreted subject to such statutory provisions or any other similar provisions. If any such provisions apply, then to the extent permitted by law, PS liability for breach of those statutory provisions will be limited at its option to:

        if the breach relates to goods:

            the replacement of the goods or the supply of equivalent goods;

            the repair of the goods;

            the payment of the cost of replacing the goods or of acquiring equivalent goods; or

            the payment of the cost of having the goods repaired; and

        if the breach relates to services:

            the supplying of the services again; or

            the payment of the cost of having the services supplied again.

9. Termination

    At the conclusion of the Initial Term (or not more than 14 days before) either party may terminate this agreement by providing the other party with at least 14 days written notice.

    PS or the Client may immediately terminate this agreement by notice in writing to the other party on the occurrence of any of the following events:

        The suspension or cessation of the other party's business.

        The liquidation or insolvency of the other party.

        The appointment of a receiver or trustee in respect of any of the other party's property.

        If the other party fails to rectify or adequately redress any material breach of this agreement within 28 days after being given notice in writing from PS or the Client requiring the breach to be rectified or adequately addressed by the other party.

        Termination of this agreement will be without prejudice to any claim either party may have for money due, for damages or any other remedy.

10. Notices

    The addresses of the parties for purposes of giving any notice shall be the postal address set out in the Schedule or as may from time to time be specified in writing between the parties.

11. Repair Notice

    PS may, in the course of providing the Services to the Client, repair goods which are capable of retaining user-generated data. The repair of such goods may result in the loss of the data.

    It is the Client’s responsibility to ensure that any such data stored on goods to be repaired by PS (or via a service provider organised by PS) is adequately backed up in accordance with clause 2 above before PS conducts any repairs.
Goods presented by the Client to PS for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

12. Agreed law

    The law in force in New South Wales will apply to this agreement.

13. Price And Payment

1. The Price for the Services will be calculated in accordance with the Schedule or any separate quote which may be issued by Portable Systems.

2. At Portable Systems’ sole discretion a deposit may be required for specific items.

3. Time for payment shall be of the essence and will be stated on the invoice or any other forms. If no time is stated then payment shall be due fourteen (14) days following the date of the invoice.

4. Payment will be made by electronic funds transfer to the Portable Systems' nominated account, or by any other method as agreed.

5. GST and other taxes and duties that may be applicable shall be added to the Price except when they are expressly included in the Price

6. Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of ten percent (10%) per annum.

7. If the Client defaults in payment of any invoice when due, the Client shall indemnify Portable Systems from and against all costs and disbursements incurred by Portable Systems in pursuing the debt including legal costs on a solicitor and own client basis and Portable Systems’ collection agency costs.

8. Without prejudice to any other remedies Portable Systems may have, if at any time the Client is in breach of any obligation (including those relating to payment), Portable Systems may suspend or terminate the supply of the Services to the Client and any of its other obligations under the terms and conditions. Portable Systems will not be liable to the Client for any loss or damage the Client suffers because Portable System has exercised its rights under this clause.

9. If any account remains overdue after thirty (30) days then an amount of the greater of twenty dollars ($20.00) or ten percent (10.00%) of the amount overdue (up to a maximum of two hundred dollars ($200.00)) shall be levied for administration fees which sum shall become immediately due and payable.

10. Without prejudice to Portable Systems’ other remedies at law Portable Systems shall be entitled to cancel all or any part of any order of the Client which remains unfulfilled and all amounts owing to Portable Systems shall, whether or not due for payment, become immediately payable in the event that:

10.1 any money payable to Portable Systems becomes overdue, or in Portable Systems’ opinion the Client will be unable to meet its payments as they fall due; or

10.2 the Client becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

10.3 a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Client or any asset of the Client.